Terms of Service
Version 1 · Updated 11 October 2026
Operator and contact
Beijing Golden Dawn Technology Co., Ltd. · China
Registered address: 北京市大兴区黄村镇京开路318-354号1层336
Customer support, refunds and privacy requests: zhangce1319@126.com
Scope and acceptance
These terms cover medicalBridge at medicalbridgechina.com, operated by the company identified above. Please read them and the Privacy Policy before creating an account or ordering a service. You must be at least 18 and authorised to submit the information you provide. A purchase requires the order’s displayed scope, price and terms to be accepted. Browsing public hospital information does not create a paid order. Mandatory consumer rights remain applicable.
What we provide
We provide hospital information, preparation guides, travel planning information and AI-assisted hospital-visit navigation. Separately agreed human services may include hospital-choice information, appointment assistance, accompaniment and interpretation. We do not diagnose, prescribe, treat or provide emergency care. Hospitals decide clinical suitability, appointments and treatment. Listings do not establish a hospital partnership or access to reserved appointments. Travel dates and plans require your own verification of hospital arrangements, visa and entry requirements.
Plans, prices and delivery
Pro (US$19.90), Max (US$99.90) and Ultra (US$999.00) are one-time purchases, with one calendar month of digital guides and AI access after verified payment. They do not renew automatically. Max adds assistance for one agreed hospital visit; Ultra adds agreed accompaniment and interpretation plus assistance requesting an appointment with a deputy-chief physician or above, subject to hospital confirmation. Human services require written confirmation of city, dates, language, duration, included tasks and cancellation terms before purchase, and are offered only through a payment channel that accepts that service. Hospital consultation, tests, treatment, travel and accommodation are charged separately. The final checkout total, including any applicable tax, must be reviewed before payment.
Payment and access
When available, Waffo Pancake acts as merchant of record for eligible purchases and hosts checkout. The supported payment methods and final amount are shown there. We grant digital access after the payment provider’s verified payment event, not merely a browser success message. If payment succeeds but access is missing, contact support with the order reference. Test-mode transactions do not constitute a real purchase or grant production access. A successful payment does not confirm a hospital appointment or a human-service itinerary.
Cancellation and refunds
There is no recurring charge to cancel: digital access ends at the stated expiry date. A refund request does not itself mark an order refunded. Confirmed full refunds revoke the access attached to that order. Duplicate charges and paid services we cannot deliver are eligible for refund; mandatory withdrawal and refund rights are preserved. For human services, cancel through support before the agreed visit. Undelivered services and amounts for work already delivered are handled according to the written scope and cancellation terms accepted before purchase; there is no undisclosed cancellation penalty. Send your account email, order reference and reason, without medical reports or full card details. Waffo handles payment-side refunds; posting time depends on the payment method and bank.
AI limitations and third-party information
The current model is Google Gemini through OpenRouter and Google Vertex AI. AI availability depends on those providers and your valid access. AI can misread images or PDFs and produce incorrect or outdated information. It does not provide a clinical diagnosis, treatment decision or guarantee of safety or outcome. Confirm medical questions with a qualified clinician, hospital facts with the hospital and travel requirements with the relevant authorities. Seek local emergency help for urgent symptoms. We do not guarantee a particular appointment, test-result time, surgical schedule, savings or treatment outcome.
Accounts, lawful use and content
Keep account information accurate and credentials secure. Report suspected unauthorised access. Submit only material you own or are authorised to use; processing permission is limited to providing the requested service. Do not upload unlawful content or another person’s private records without authority, impersonate a clinician, present AI output as a medical opinion, bypass access controls, exploit the service, or resell account access without agreement. Third-party hospital text, photographs and trademarks retain their owners’ rights. AI output is not promised to be unique or free of third-party rights.
Availability, suspension and responsibilities
Maintenance, provider failures and network issues may interrupt access. Contact support about paid access you cannot use. We may suspend access where reasonably necessary to address abuse, fraud, security incidents or legal requirements. If we end prepaid digital service for reasons unrelated to your breach, unused prepaid access is eligible for a proportionate refund. These terms do not exclude liability or consumer remedies that cannot lawfully be excluded, nor do they make hospitals’ clinical decisions our own. We do not promise uninterrupted service or fitness for clinical decisions.
Privacy, changes and disputes
The Privacy Policy explains health information, reports, AI processing, providers and retention. Material changes to these terms are posted with an updated date; an existing paid order remains subject to its accepted terms except where law requires otherwise or you agree to a change. Contact support first about account, delivery or billing issues. The operator is established in mainland China; applicable Chinese law and any mandatory protections in your jurisdiction remain relevant. These terms do not impose mandatory arbitration or remove access to a competent court or consumer authority.
Digital membership refund window
Unused digital memberships may be refunded in full upon a request within seven days of verified payment.
Outside this window, ordinary change-of-mind refunds are not offered for access already delivered, except for service failures and rights required by law. This rule applies to the digital membership; separately agreed human services follow their written cancellation terms.